As a TaKaDu valued customer, Sydney Water has seen an increase in operational efficiency and improved customer service.

Australia & Israel: Since Sydney Water deployed TaKaDu’s Central Event Management (CEM) in 2015, it has been experiencing consistent value in the form of early detection of leaks and water loss avoidance and has gradually expanded the network coverage monitored by TaKaDu.

“We have seen benefits from using TaKaDu in a wide spectrum of attributes like early detection of leaks, managing the full life cycle of network incidents, integration with our internal processes, ease of use, and more”, said Darren Cash, Head of Customer Hub, Sydney Water. “Analytics methodology, such as that used by TaKaDu is an important element of our long-term strategy to leverage the wealth of data that we have from SCADA and IoT” he added.

Sydney Water is Australia’s largest water utility with an area of operations that covers 12,700 square km and includes Sydney, the Illawarra, and the Blue Mountains regions. Sydney Water supplies drinking water, provides industrial and commercial wastewater services, recycled water, and some stormwater services to over 4.6 million people in Sydney, the Illawarra, and the Blue Mountains. Every day, Sydney Water supplies about 1.4 billion liters of water to customers and collects and treats about 1.3 billion liters of wastewater.

Udi Geismar, TaKaDu’s, VP Enterprise Solutions said, “We are delighted to receive this vote of confidence from Sydney Water following their satisfaction with our CEM solution. We are constantly working with our customers to further increase the value they extract from the system and we are looking forward to continuing this long-term relationship in the future”.

TaKaDu is a global leader in Central Event Management solutions for water utilities. TaKaDu’s cloud-based service enables utilities to detect, analyze, and manage network events and incidents, such as leaks, bursts, faulty assets, telemetry and data issues, operational failures, water quality, and more. TaKaDu can act as the central management layer for all network events detected by its own data analytics engine and other external alerting systems (e.g. acoustic loggers, sensor alerts). TaKaDu can be integrated with other IT systems (e.g. GIS, work order, CRM, call center, and asset management), as well as being part of a comprehensive Smart City solution. Converting raw data into knowledge using big data analytics and algorithms, TaKaDu provides visibility and actionable insights for increased efficiency, water loss reduction, and improved customer service. A cloud-based SaaS platform, TaKaDu brings together huge amounts of information in an easy-to-use, flexible and scalable solution. TaKaDu is operational 24/7 in leading water utilities in 12 countries.

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